For the heads of departments of the Kostanay Academy of the Ministry of Internal Affairs of the Republic of Kazakhstan named after Shrakbek Kabylbayev, on the initiative of senior inspector-psychologist, police Lieutenant Colonel Saule Baigabulova, a training session "Managerial competence of the head" was held with the participation of Professor, associate professor of the Department of Business and Management of Z. Aldamzhar KSTU, Ph.D. Yerlan Abeldinov. During the lesson, the lecturer focused on personal, business and managerial skills necessary for effective management, as well as ways to develop them. During the lesson, practical exercises were conducted aimed at effective communication, recognizing the emotions and mood of the interlocutor.